Smart actions
This content is for Spring ’26. Switch to the latest version for up-to-date documentation.
Smart actions connect Field to other systems and to custom logic. They might open a web page or another app, run JavaScript on the device (ENGINE), call a Salesforce Apex REST endpoint (APEX), fire AVA prompts, or use a DEEPLINK URI. Both manual and automatic smart actions are supported.
Automatic triggers are tied to steps such as order start, cart submit, or checkout-configure keys such as AutoActions in mobile JSON; see Auto Smart Actions for trigger names and examples.
Manual actions appear where your administrator places them-for example the side menu, the three-dot menu on the Field console, Configurable CTA widgets, or guide tasks.
Related topics:
- Connectivity check - Disable online-only actions when the device is offline.
- Custom objects - Smart actions and records from Objects to Sync.
- Response formatting - Rich text and structure in action responses.
- Auto Ava actions - Ava prompts invoked automatically from console configuration.