Support Agent

The Support Agent is designed to be an on-demand assistant for internal staff, providing immediate guidance and answers to questions about company policies, best practices, and other internal matters. Whether staff need reminders on how to handle specific customer situations, clarification on policies, or suggestions from managerial guidance, this agent is built to provide reliable support tailored to the company’s internal framework.

Unlike other agents, the Support Agent focuses on leveraging the organisation’s internal documentation as its primary knowledge base. It references company guidelines, training materials, and custom resources to ensure staff receive accurate, up-to-date advice. This makes it a valuable tool for onboarding, day-to-day operations, and helping employees stay aligned with company standards.

While it primarily addresses internal queries, the Support Agent can also work alongside other agents---such as Accounts or Visits---when context from those areas is needed to enhance its responses. By simply interacting with Ava, staff can access everything from policy clarifications to task-specific advice, ensuring they are always prepared and supported in their interactions and decisions.