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Order setup

This content is for Spring ’26. Switch to the latest version for up-to-date documentation.

When an order is created the first step taken behind the scenes is determining the segments the customer belongs to and what the associated eligible records are. During this segmentation exercise the application returns the eligible commercial policies, assortments, and promotions. These eligible records are applied to the price book to determine discounted prices and the assortment of products available for the customer to order.