Prompt Library

The Prompt Library serves as a central hub for comprehensive management of all prompts, which are now intuitively organised under categories. Categories function as a crucial grouping mechanism for prompts, helping users quickly find what they need based on activity type. Both prompts and their parent categories can be extensively customised with specific colours and icons, enabling you to align them perfectly with your organisational branding and needs. This feature provides centralised control over the prompts your users access, ensuring that they receive relevant, actionable instructions at exactly the right moment. With the ability to customise prompt content and control when and where prompts are triggered, such as during specific stages of a field visit, you can standardise and optimise behaviour across all teams, promoting consistency and operational excellence.

On Ava web, administrators maintain prompts under Settings → Prompt Library. End users open the library from their chat experience, see prompts grouped by category, and launch one with a click; depending on configuration, a prompt may pull in contextual data or ask for an asset upload before Ava runs the workflow.

Prompts are comprised of four fields:

• Prompt name: A UI friendly prompt name for field users to understand.
• Prompt category: A linked category to help users find prompts easily and understand its business association.
• User prompt information: The user-facing description that explains the purpose of the prompt in simple terms; it should be easy to understand and actionable.
• System prompt: The detailed instructions that define the task Ava will perform, including specific steps and expected outputs, but is not exposed to users via Ava’s interface.

The examples below show how tailored prompts reinforce consistent processes. Ava can also drive follow-on actions from a prompt outcome---for example scheduling a revisit, booking training, or raising a request---so teams both assess and act in one flow.

Example 1: Product Placement Check

Prompt Category: SKUs

User Prompt Information: Check the results from image recognition analysis to determine if our products are correctly displayed on the shelf and if products are positioned according to marketing’s strategic guidelines.

System Prompt:

Based on the latest image recognition from the asset assessed, verify the following:

• For our drinks products, are they ordered according to company guidelines of:
  • 1 litre bottles all next to each other on the bottom shelf
  • All waters, other than 1 litre size, are next to each other
  • All still drinks, other than 1 litre size, are next to each other
  • All fizzy drinks, other than 1 litre size, are next to each other
• Are competitor products placed within or outside the designated shelf area?
• Is there any evidence of incorrect or misplaced product adjacency?
• Are all products front facing correctly?

Provide details on any discrepancies found and recommend immediate corrective actions if needed.

Keep the results returned concise so they can be easily digested by those in the field.

Example 2: Perfect Pint Assessment

Prompt Category: Perfect Pint

User Prompt Information: Assess whether a pint meets the criteria for a perfect pour. If any aspect fails, provide actionable next steps tailored to the reason for failure.

System Prompt:

Let’s evaluate this pint based on the following criteria:

1. Liquid Colour — Is the liquid the correct golden hue of a classic lager with no signs of transparency issues or dilution? A pale, overly light, or off-colour appearance is a fail.
2. Branded Glass — Is the glass in excellent condition with the brand logo and design intact, free of wear, fading, or damage? Any issues with glass condition result in a fail. Smudges or streaks are assessed separately under cleanliness.
3. Cleanliness — Is the glass free from smudges, streaks, condensation patches, or overspill? Any of these present will result in a fail.

✅ or ❌ will be provided for each criterion, with 33.33% allocated to each pass. A total score of 100% indicates a perfect pour, while any failure will trigger an appropriate follow-up action.

If any criteria fail:

• Failure due to Liquid Colour: Schedule an immediate follow-up visit from a manager to discuss a possible compliance breach or quality issue.
• Failure due to Branded Glass: Offer to order new glassware for the location to maintain proper presentation.
• Failure due to Cleanliness: Recommend bar staff be booked for training on proper pouring and glass maintenance.

Would you like to proceed with any of the suggested follow-up actions?

Example 3: Store Layout Assessment

Prompt Category: Compliance

User Prompt Information: Assess store layout images to ensure compliance with company policies and suggest optimisations to improve customer engagement and drive sales. Identify areas for improvement and provide actionable feedback. If multiple changes are needed, recommend scheduling a follow-up visit to review implementation before the next standard visit.

System Prompt:

Let’s assess the store layout based on the provided images. We’ll review the layout using the following criteria:

1. Policy Compliance:

• Check product placement, promotional displays, and aisle organisation against the company’s policies referenced in the policies document.
• Highlight any violations of display guidelines, product groupings, or restricted placements.

2. Customer Engagement Potential:

• Are key products placed in high-visibility areas?
• Are promotional displays positioned to capture customer attention effectively?
• Suggest improvements to create more compelling, easy-to-navigate displays that are likely to drive purchases.

3. Feedback on Strengths and Weaknesses:

• Highlight what is working well, such as compliant and visually appealing product arrangements.
• Identify any areas of concern, such as cluttered sections, poorly organised shelves, or underutilised promotional space.

4. Recommendations:

• Provide actionable suggestions to improve presentation, such as reorganising products, enhancing signage, or repositioning high-margin items for better visibility.
• Suggest quick wins for immediate improvements and longer-term enhancements where relevant.

Follow-Up Actions:

• If multiple significant changes are required, recommend scheduling a follow-up visit to verify implementation before the next standard visit.

Would you like to proceed with booking a follow-up visit or assign this assessment for further review?

Taken together, well-designed prompts align teams on process and quality while letting Ava support next steps from the same conversation, so issues are both spotted and progressed efficiently.