FAQs

What is Ava?

Ava is a vertical AI solution built by Aforza, designed to automate tasks, improve decision-making, and enhance productivity for Consumer Goods businesses.

Does Ava work offline?

No, Ava currently requires an internet connection. We are exploring options for offline functionality in the future.

What languages does Ava support?

Ava supports all mainstream languages, making it adaptable for global use.

Is data privacy a key consideration when using Ava?

Yes, data residency and privacy are essential components of our solution. We have multiple options for data processing, agreed upon during onboarding to meet regulatory requirements.

How does Ava handle role-based access to data?

Ava only accesses information based on the user’s current permissions. Any changes made are flagged for auditing.

Can Ava integrate with external systems?

Yes, Ava can connect with other systems through its pre-built agents. Future releases will support custom integrations similar to how the Studio Marketplace operates.

Is training or specialised technical knowledge required to use Ava?

No, Ava is designed to be user-friendly. Customers can guide Ava through well-constructed prompts, and technical specialists or data scientists are not required.

Does Ava come with a prompt library to help users?

Yes, a prompt library is being developed to provide users with pre-built options for daily tasks.

Does Ava require extensive setup before it can be used?

No, Ava is ready to use immediately. Depending on the use case, additional information like company-specific documents can help tailor her responses further.

Can users control the length of Ava’s responses?

Yes, users have full control over how concise or detailed the responses should be, depending on their needs.

How does Ava generate insights based on limited data?

Ava leverages available data within the Aforza environment to deliver insights. Even with minimal initial data, she can start providing valuable recommendations.

Is any data sent to the AI model retained or used for training purposes?

No, customer data is not used for training or product improvements. Data is deleted after a fixed period, and user permissions dictate what can be shared.

Can Ava be guided by company-specific business rules?

Yes, Ava can follow customised business rules through well-structured prompts, ensuring her actions align with your specific needs.

What devices are suitable for Ava’s use?

Ava is accessible across web and mobile devices, making it flexible for various workflows.

What is Ava’s pricing model?

Ava is sold as bundles of monthly messages on an annual contract. Costs are based on usage, ensuring you only pay as Ava delivers value.

Can Ava help with pricing and promotion strategies for large retailers?

Yes, Ava can provide recommendations based on the available data. However, for deep analytics, we recommend exploring additional Aforza capabilities.

How quickly can Ava be deployed?

Ava can be deployed in minutes. Specific configurations, such as coaching or custom data access, may require additional inputs but remain efficient.

Does Ava work only with Aforza systems?

While Ava is purpose-built for seamless integration within the Aforza ecosystem, it also has the flexibility to work with other Consumer Goods-specific external systems.

Can users influence Ava’s responses without technical expertise?

Yes, Ava can be guided through custom prompts and simple configurations, ensuring users can shape her actions without needing technical expertise.

Can Ava confirm her understanding before executing tasks?

Yes, Ava can confirm key actions, such as order submissions, and this feature can be expanded to other areas as required.