Promotion eligibility

Promotion eligibility defines who may order against the promotion independent of products or dates. Narrow offers to independent stores, multiples, banners, or custom segments-or layer segment rules (virtual subsets) alongside a primary target through the segment builder.

Specify a target account

• Edit an Account Promotion.
• Pick Target Account.
• Save.

Specify a target account hierarchy

• Edit an Account Promotion.
• Pick Target Account and enable Inheritable so child accounts inherit eligibility.
• Save.

Specify a target segment

• Edit a Segment Promotion.
• Choose Target Segment.
• Save.

Specify segment rules

• Open a Segment Promotion → Rules tab.
• Build eligibility with Segment Builder semantics (see Segment Builder documentation).

Tip

You can combine a main target segment with record-level rules to model narrower virtual segments (for example geography or channel overlays) without duplicating promotions.

Overrides for segment promotions at account level

When a single account should be explicitly included or excluded from an otherwise broader segment promotion:

• Open the promotion → Related → Eligibility Overrides → New.
• Specify the account.
• Choose Eligible to grant access or Ineligible to block-and optional effectivity if the override is time-bound.
• Save.