Data storage

As users use Ava, data is sent in the form of messages and subsequent data retrievals. This data is stored by Aforza for the purpose of supplying the services of Ava.

Any data processed by Ava is first sent to the LLM Service. The LLM Service stores the conversation and the retrieved data in Aforza’s encrypted databases. The data is secured and backed up across redundant GCP zonal databases. This information is kept indefinitely but can be deleted by customers upon request.

Data processed by Ava is also passed into OpenAI for processing. This data is stored as a conversational ‘thread’ in OpenAIs platform. The OpenAI threads are stored in secure customer specific project areas. This data is stored for 7 days minimum before it can be deleted. Upon deletion it is purged from the OpenAI platform within 30 days. OpenAI, and Aforza, will never use any of your data for model training purposes.

In addition to data collected by Ava, you also have the ability to analyze files and upload documents to your agents. These files are stored as Vector Stores in the private OpenAI project. The Vector Stores are persisted for the life of a thread or the lifetime of the associated Custom Agent.