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Accounts Agent

This content is for Spring ’26. Switch to the latest version for up-to-date documentation.

The Accounts Agent is your trusted source for all account-related information, seamlessly pulling data from the customer’s Salesforce Org to provide accurate, real-time details when you need them. From retrieving contact information to referencing an account for email notifications or locating addresses, this agent ensures that vital account data is always within reach, making on-the-go tasks easier and more efficient.

Like all other agents, the Accounts Agent can operate independently or collaborate with other agents---such as Visits and Sales---to deliver comprehensive support. For example, it can provide the necessary contact details to send a visit update or retrieve a location address to streamline planning during visit creation. This cross-agent synergy ensures that no task is isolated, and all relevant data is available for smoother, faster workflows.

With the Accounts Agent, users can instantly access account-specific information, eliminating the need to search manually. By simply asking Ava, users can retrieve everything they need---whether confirming an email address or finding a physical location---keeping processes fluid and uninterrupted.