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New chat

This content is for Spring ’26. Switch to the latest version for up-to-date documentation.

Starting a new conversation with Ava is simple: begin typing in the centrally positioned chat box, and Ava will immediately respond, ready to assist. All conversations are private and secure, ensuring that no one else within the company can access the user’s chat history.

Ava is designed to help users with a wide range of everyday tasks and more complex needs. Below is just a small sample of the tasks Ava can handle when prompted:

  • Plan or reschedule visits
  • Place an order for a customer
  • Predict an order based on account history
  • Query previous order history on an account
  • Provide guidance on company policies in specific situations

With Ava’s assistance, users can work faster, smarter, and with greater confidence across all aspects of their daily operations.

Ava Web - New Chat