Suggestions and insights
This content is for Spring ’26. Switch to the latest version for up-to-date documentation.
Ava can surface proactive suggestions and insights for field users based on account data, order history, and product performance. Depending on your setup, these may include product recommendations, upsell or distribution opportunities, or visit and priority hints that help you focus time on the right actions.
Insights appear in context with your conversation so you can accept, challenge, or drill in with follow-up questions.
Ava App - Suggestions for Field users and best practices